Effective Date: [Insert Date]
At Houszkart.com, we strive to provide a seamless shopping experience for our customers. This Cancellation and Refund Policy outlines the conditions under which you can cancel your order and request a refund. Please read this policy carefully before making a purchase.
1. Order Cancellation
- Before Shipment:
- You may cancel your order at any time before it has been shipped. To cancel your order, please contact our customer service team at [Insert Contact Email or Phone Number] with your order details.
- If your order has not yet been shipped, we will process the cancellation and issue a full refund using your original payment method within [insert number of days] business days.
- After Shipment:
- Once your order has been shipped, it cannot be canceled. However, you may still return the product in accordance with our Return Policy.
2. Return Policy
- Eligibility for Returns:
- Products must be returned within [insert number of days, e.g., 7, 14, or 30 days] of receiving the order.
- To be eligible for a return, the product must be unused, in its original condition, and with all original packaging and tags intact.
- Certain items, such as customized products or items marked as “non-returnable,” may not be eligible for return. Please refer to the product listing for specific details.
- How to Initiate a Return:
- To start a return, please contact us at [Insert Contact Email or Phone Number]. Provide your order number, a brief explanation of the reason for the return, and any supporting photos if applicable (for defective or damaged products).
- Once your return request is approved, we will provide return instructions, including where to send the product.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (such as receiving a defective or incorrect item).
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of the returned product.
3. Refunds
- Processing of Refunds:
- Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within [insert number of days, e.g., 5-10 business days] and credited back to your original payment method.
- Partial Refunds:
- In some cases, only partial refunds may be granted (e.g., if the product is not returned in its original condition or is damaged due to reasons not covered under our policy).
4. Damaged or Defective Products
- If you receive a product that is damaged or defective, please contact us within [insert number of days, e.g., 48 hours] of receiving the item. We may request photos of the damage or defect for verification.
- Once we verify the issue, we will offer you the option of a replacement, a repair (if applicable), or a full refund.
5. Non-Refundable Items
- Certain types of products are not eligible for returns or refunds, including but not limited to:
- Customized or personalized items
- Items marked as “Final Sale” or “Non-Returnable”
- Gift cards
6. Late or Missing Refunds
- If you haven’t received a refund after the processing time, first check with your bank or credit card company. It may take some time before the refund is officially posted.
- If you’ve done this and still haven’t received your refund, please contact us at [Insert Contact Email or Phone Number] for further assistance.
7. Contact Us
If you have any questions regarding cancellations, returns, or refunds, please feel free to contact us:
Houszkart
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Address: [Insert Address]